Blogger Heather Acerro

Keeping Connected with Custom Collections

At a time when Rochester Public Library (MN) has limited ability to provide direct services to children, teens, and families, our custom collection service has helped us stay connected. Since mid-March, RPL staff have been heavily engaged in city-wide pandemic response work, including setting up and staffing a day center for people experiencing homelessness and running a COVID-19 call center. We also provide library services through our digital library, Curbside pickup, Bookmobile services, Deposit & Homebound services, phone reference, and Internet access by appointment. This work has required our library to collaborate as a large team, with staff from multiple divisions sharing ideas and responsibilities on the various projects. As a result, our Youth Services team hasn’t had many opportunities to work together. During this time, two YS programs have allowed us to provide direct service to our kids, teens, and families. In June, we launched our Pen Pal program which has been…