{"version":"1.0","provider_name":"ALSC Blog","provider_url":"https:\/\/www.alsc.ala.org\/blog","author_name":"Megan Smith","author_url":"https:\/\/www.alsc.ala.org\/blog\/author\/megan-smith\/","title":"Youth Services Basics: Cross-Training by Building Confidence","type":"rich","width":600,"height":338,"html":"<blockquote class=\"wp-embedded-content\" data-secret=\"o3210RobjL\"><a href=\"https:\/\/www.alsc.ala.org\/blog\/2014\/08\/youth-services-basics-cross-training-by-building-confidence\/\">Youth Services Basics: Cross-Training by Building Confidence<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/www.alsc.ala.org\/blog\/2014\/08\/youth-services-basics-cross-training-by-building-confidence\/embed\/#?secret=o3210RobjL\" width=\"600\" height=\"338\" title=\"&#8220;Youth Services Basics: Cross-Training by Building Confidence&#8221; &#8212; ALSC Blog\" data-secret=\"o3210RobjL\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script>\n\/*! This file is auto-generated *\/\n!function(d,l){\"use strict\";l.querySelector&&d.addEventListener&&\"undefined\"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!\/[^a-zA-Z0-9]\/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret=\"'+t.secret+'\"]'),o=l.querySelectorAll('blockquote[data-secret=\"'+t.secret+'\"]'),c=new RegExp(\"^https?:$\",\"i\"),i=0;i<o.length;i++)o[i].style.display=\"none\";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute(\"style\"),\"height\"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):\"link\"===t.message&&(r=new URL(s.getAttribute(\"src\")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener(\"message\",d.wp.receiveEmbedMessage,!1),l.addEventListener(\"DOMContentLoaded\",function(){for(var e,t,s=l.querySelectorAll(\"iframe.wp-embedded-content\"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute(\"data-secret\"))||(t=Math.random().toString(36).substring(2,12),e.src+=\"#?secret=\"+t,e.setAttribute(\"data-secret\",t)),e.contentWindow.postMessage({message:\"ready\",secret:t},\"*\")},!1)))}(window,document);\n\/\/# sourceURL=https:\/\/www.alsc.ala.org\/blog\/wp-includes\/js\/wp-embed.min.js\n<\/script>\n","description":"Are staffers outside of youth services ever responsible for staffing your children\u2019s desk in a programming pinch?\u00a0 Would employees outside of your department feel comfortable and confident in providing this service or would they feel stunned like a deer caught in the headlights? At our community branch library, information services staff members also staff our children\u2019s services desk, and we receive a great number of children\u2019s reference questions at our adult information services desk.\u00a0 Staff members outside of youth services must be familiar with the needs of children and those that work with them. Being cross-trained to provide customer service to customers of all ages is a necessity, but how do we ensure that staffers receive the training necessary to handle the unique needs of our young customers? My colleague recently presented training for library staff outside of youth services. Not meant as a substitute for advanced youth services training..."}