Blogger Amy Steinbauer

(Emotional) PPEs that aren’t supplied…

I cringe with this title, because, hopefully, the majority of these readers work somewhere that is supplying gloves, masks, and face shields in this public health crisis. But, I know better to hope for basic essentials. Instead, I wanted to talk about the PPE that lives in each and every one of us and is currently required for doing library work in a pandemic. It’s our emotional self and reserve that we need to use daily, sometimes hourly, to protect ourselves from the wear and tear of this job. P- People skills: Knowing how and when to defuse escalating situations. Giving service with a smile. (Even when it’s a snark hidden under a mask) Using a touch of humor to connect with patrons. Remembering that you can still safely connect with patrons through your sanitation shields. Meeting different users where they are- whether from 6 feet away or a screen…