It is early morning on Sunday and I am seated in a room full of people. People are standing by the entrance door, at the back of the room, and the side walls. I can easily assume we are all here for one purpose. We want to learn how to provide excelent customer service. Customer Service is not a new topic, but has become increasingly important for people working in the public service field. The speaker refers to the well known costumer service guidelines: smile, be approachable, follow up, etc. What is new in the message, is the “intentional change” approach. This means that organizations want to provide enough training so their staff understand that good service is not a choice, but a “must have” when providing service to the public. This change is “intentional” because we are completely awared of the service we want to provide and are trained…
“Start with one person and see what can grow from there.” Marie Jarry and Joel Nichols gave advice on building partnerships between libraries and schools to close the opportunity gap for early literacy success.
Yesterday, at the conclusion of the Leadership & ALSC meeting, it was exciting to gather a few of our group of active ALSC live bloggers who took a few minutes away from their busy conferences for a group picture.
Yesterday afternoon I had the pleasure of hearing about books from outside the United States from an amazing panel.
Today I attended my first official Notable Children’s Recordings meeting! This was my first committee experience, and I have been looking forward to meeting my fellow committee members in person for the first time.
The American Academy of Pediatrics (AAP) acknowledging the changes in family behavior in the digital age, advises that children younger than 18 months should not be exposed to screen time apart from video-chatting.
Today, I sat in on my last meeting with the Public Awareness Committee! My 2 year term is up at the conclusion of this conference.
As I woke up at 7:20 am on a Saturday, and walked to my 8 am meeting… I thought a lot of things… why did I go to sleep so late last night? Why do librarians wake up so early? Is there such a thing as a night time librarian? Etc.